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Sunday, March 01, 2015

Fruit Yogurt Dessert Maker Review + Lazada (Sold by Amphorae) Review

Fruit Yogurt Dessert Maker
I ordered an (Imported) Fruit Yogurt Dessert Maker B1 at a discount at Lazada. It's an AS SEEN ON TV product. Well, at least I thought it would be the generic version of Yonanas since it doesn't say "Yonanas" on the ad.

What is Yonanas?


Yonanas is a fun new kitchen appliance that makes delicious, creamy, low-cost, healthy frozen treats that look & taste like soft serve ice-cream using ONLY frozen fruits!
[Source]

Check out their YT video:


I got introduced to 'healthy ice cream' a few years back. It was called 'vegan ice cream' and typically used only one ingredient: bananas! There's a few tutorials out there right now. Check out The Kitchn's How to Make Creamy Ice Cream with Just One Ingredient! You can either use a blender or a food processor. Then came Yonanas, which seems easier to clean, and is definitely more child-friendly to operate since the blades aren't exposed.

What you need:

  1. Frozen fruit/s
Yes, technically you only need fruit/s to make a healthy ice cream! For Yonanas, the recommended base is overripe bananas. According to the website, 'cheetah spots' are a sign that the bananas are overripe. The more spots, the sweeter the bananas. You can of course create your own recipe and find out what is yummiest for you.

The plan:

Strawberry Banana Yonanas


TIP: Le sis wanted to try out making healthy ice cream this weekend. I initially looked for ripe bananas, but some grocery stores sell overripe bananas like pictured above.



Too bad I didn't know my friend went to Benguet last weekend. I could have asked her to buy strawberries for cheaper!

If you noticed, I used cling wrap to separate the fruits so they won't stick together after they've frozen. It shouldn't be a problem tho if you decide to thaw the fruits first before putting them in the machine.

I also bought avocadoes and planned on buying ripe mangoes for an mango-avocado sorbet.

The Fruit Yogurt Dessert Maker

Front

Add caption

Side

Back

It turns out that the product is not a generic fruit yogurt dessert maker, but a knockoff. Yonauas it says on the packaging. But that's not the part about this product sold by Amphorae on Lazada you should worry about.


What's in the box?


Cracked face
I removed the black chute to examine the machine and this is what I saw!

Cracked bottom
As soon as I picked this part up, the bottom panel fell out! Revealing the inside:




As you can see, some wires aren't even connected. I'm no electrician, but shouldn't that be hooked up to the motor? I called Lazada and asked about the return policy. Unfortunately, the 7 day return policy expired yesterday and the agent tells me that the product has no warranty. The agent was helpful though, and promised to coordinate with the seller about my concern.

On Lazada

While on the phone with the agent, I went to Lazada.com.ph and checked my order history. So that I could at least leave a review of the product if the seller does not take responsibility for this item. 

My Orders
Lazada fails in this regard. The listing doesn't even inform me who the seller is and where I can review the product I purchased. Good thing I was still on the line with the agent. She reminded me that the seller is Amphorae.

Seller Reviews and Ratings
If you look up a seller on Lazada, you can view their reviews and ratings, and rate the seller yourself. However, the page does not display the reviews for you to read.

The agent informed me that the product page is no longer listed, since it's out of stock. Lazada should keep these pages up. Why? Because customers have the right to leave reviews of the product and have it publicly available. Having it taken down like that defeats the purpose of customer reviews!


Lesson Learned

  • Check packages as soon as it is delivered!


I have been a Lazada customer since 2012, and I have never received a defective/damaged item until now. Even if you completely trust your seller, you should always check your package as soon as you receive it. 

The tuition fee for this lesson is: ₱ 907.99Probably chump change for some, but this fee was totally avoidable.

Overall

My tummy is quite disappointed. My body was ready to omnom on healthy ice cream! I shall not be deterred though! I plan on going to the grocery tomorrow to buy some Greek Yogurt and try making healthy ice cream using a blender. If all goes well, maybe I'll blog about that instead. 

Update: 03/08/2015

Unfortunately, here's a snip of the email I received from Lazada 2 days ago:

Dear Acar,
We would like to inform you that as per coordination to our concern group item has been reported beyond the return policy for the order 303455227.
Item Name: (IMPORTED) Fruit Yogurt Dessert Maker B1
Our apology for this has been causing you.

I guess that's it then. I'll have to find a way to rate the seller and hopefully my review will serve as a warning for other customers.

Do you have (authentic) Yonanas? Is it worth the investment? Or do you make healthy ice cream another way? Share your story below!

2 comments:

  1. Hi! Good thing I saw your post. I was supposed to buy this, but stumbled upon your blog. Thanks for sharing your experience. .

    ReplyDelete
  2. Hello! Thanks for reading! This is the first time I received damaged goods from Lazada though. I could have prevented it by checking my package sooner. I tried contacting them on Facebook, they replied and asked for my order number. I never heard from them since. I tried looking for the post, but they deleted it!

    ReplyDelete